Student Grievance Redressal Cell

OXFORD BUSINESS COLLEGE
(Affiliated to Patliputra University, Patna, College Code:-457)
Student Grievance Redressal Cell
Grievance redressal system is a vital part of any administration. It is the
responsibility of the college administration to provide a secure and
contented environment to all its students. As per the guidelines of the
UGC (Redressal of Grievances of Students) Regulations 2023, OXFORD
Business College has constituted a student Grievance redressal cell
(SGRC), attempts to address the genuine problems and complaints of
students in the institution. The Grievance cell is also empowered to
look into the matters of harassment. Students may approach the cell to
voice their grievances regarding academic and administrative matters,
amenities and other services.

Grievance Redressal cell is aimed to promote and maintain a conducive
and harmonious educational environment among the students. Anyone
with a genuine grievance may approach the coordinators directly. In
case the person is unwilling to appear in person, the grievance may be
dropped in writing in the grievance box or may be sent through email.
The cell will formally review all the cases and assure that the grievance
has been properly solved in the stipulated time. Immediate actions will
be taken for complaints of alleged discrimination of students or any
other type of harassment and victimization of a student if found
genuine.

Objectives of the cell
The major objective of the Grievance cell is to develop a responsive and
accountable attitude among all the stakeholders in order to maintain
harmonious education atmosphere in the college. This aims:-

1. To help the students to lodge their complaints and solve their

problems related to academic, resources and personal grievances

freely without any fear.

2. To ensure an effective solution to the students grievance with an

impartial and fair practice.

3. To prevent non-transparent or unfair practices.

4. Advising students of the college to respect the rights and dignity

of one another and show utmost restraint and whenever any

occasion of the rift.

Mechanism of the cell:
Step 1: Receiving Letter in SGRC Box:
The complaint Box has been installed in the college. Students can put
their grievances in writing on the issues related to academics,
infrastructure, examination, office and administration.
Step 2: Unboxing the letter by Grievance coordinators:

Every Saturday the SGRC box will be unboxed by the coordinators.

Step 3: Analysis and augmentation of the Issues:

After receiving the Grievances, it will be analyzed by the coordinators and passed on the
management or concerned departments for redressal.

Step 4: Redressal of the Issues:

Students Grievance redressal cell insures that grievances are resolved by the concerned department or
management within a span of the prescribed time.
Step 5: Follow up :

To make a follow up of the related matters till their final disposal.

Composition of Student Grievance Redressal cell

SI. No.	Name	Designation	Position	Contact No./Email ID
1	Dr. Raj Kishore Sharan	Principal	Chairman	9431222133, principaloxfordbusinesscollege@gmail.com
2	Nayan Ranjan Sinha	Dean Academics	Convener	7004987343
3	Kumar Gaurav	H.O.D.	Member	9693169631
4	Surbhi Kumari	Admin-In-charge	Member	9470863401
5	Ravi Kumar	Hostel-In-charge	Member	8797073632

Student Grievance Redressal Cell Student Grievance Redressal Cell